Effective Date: May 11, 2026
These Terms & Conditions govern the use of the website and services offered by MAYFLOWER HOTELS PVT LTD (“Company”, “we”, “our”, or “us”) through Presidency Hotel.
By accessing our website, making reservations, or using our services, you agree to comply with these Terms & Conditions.
1. Reservations & Bookings
- All room bookings are subject to availability and confirmation.
- Guests must provide accurate and complete information during booking.
- The Company reserves the right to refuse or cancel bookings in cases of suspected fraud, incorrect information, or policy violations.
- Rates displayed are subject to applicable taxes and service charges.
2. Check-In & Check-Out
- Valid government-issued photo identification is mandatory during check-in.
- Standard check-in and check-out timings are subject to hotel policy and may vary by property.
- Early check-in or late check-out requests are subject to availability and may incur additional charges.
3. Payment Terms
- Payments may be collected fully or partially in advance depending on the booking type.
- Accepted payment methods may include credit/debit cards, bank transfers, UPI, and approved payment gateways.
- Guests are responsible for all incidental charges incurred during their stay.
4. Cancellation & No-Show Policy
- Cancellation policies may vary depending on room type, offer, season, or booking platform.
- Certain bookings may be non-refundable.
- Failure to check in without prior notice may be treated as a “No-Show” and may result in full or partial booking charges.
5. Guest Conduct
Guests agree:
- Not to engage in illegal, abusive, or disruptive behavior
- Not to damage hotel property
- To comply with hotel safety and security policies
- To maintain respectful conduct toward staff and other guests
The hotel reserves the right to remove guests from the premises for violations without refund.
6. Use of Website
Users agree not to:
- Attempt unauthorized access to the website or servers
- Use the website for unlawful purposes
- Upload malicious software or harmful content
- Copy, reproduce, or misuse website content without permission
7. Intellectual Property
All website content including logos, branding, text, images, and design elements are the property of MAYFLOWER HOTELS PVT LTD or its licensors and are protected under applicable intellectual property laws.
8. Limitation of Liability
MAYFLOWER HOTELS PVT LTD shall not be liable for:
- Indirect or consequential losses
- Website interruptions or technical issues
- Loss of personal belongings
- Delays caused by events beyond reasonable control
Guests are advised to secure their valuables appropriately.
9. Force Majeure
The Company shall not be held responsible for failure or delay in performance caused by circumstances beyond reasonable control, including natural disasters, government restrictions, strikes, pandemics, or technical failures.
10. Third-Party Services
The website may contain links or integrations with third-party services or booking platforms. The Company is not responsible for third-party content, policies, or transactions.
11. Modification of Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website or services constitutes acceptance of revised terms.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in Kerala, India.
13. Contact Information
MAYFLOWER HOTELS PVT LTD
Kerala, India
Website: Presidency Hotel
